Frequently Asked Questions
Everything you need to know about shopping for premium electronics at Arlo.
What is Arlo's warranty policy on electronic devices?
All Arlo products come with a standard 12-month manufacturer's warranty that covers hardware defects. We also offer extended protection plans for accidental damage at checkout.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for urgent tech needs. Tracking information is sent via email as soon as your order leaves our warehouse.
Can I return a product if I've opened the box?
Yes, we accept returns within 30 days of purchase. The item must be in its original condition with all accessories, cables, and manuals included. A small restocking fee may apply for opened electronics.
Are Arlo products compatible with smart home ecosystems?
Most Arlo devices are designed to work seamlessly with major platforms including Apple HomeKit, Amazon Alexa, and Google Assistant. Please check the 'Specifications' section on individual product pages for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Affirm and Klarna.
Do you offer technical support for setup?
Absolutely. Our dedicated tech support team is available via live chat and email from 9 AM to 9 PM EST to help you with installation, firmware updates, and troubleshooting.